Overview:
The New Manager’s Foundation: 7 Essential Skills for Leading People is a comprehensive and highly practical leadership experience
designed to guide new managers through one of the most significant transitions of their career.
Moving into leadership is more than accepting a new title-it requires a complete shift in how a person thinks, communicates, reacts, makes decisions, and interacts with others. This session recognizes that new managers often feel unprepared, overwhelmed, or uncertain, not because they lack talent, but because leadership requires a different kind of strength. It requires emotional intelligence, clarity, patience, confidence, and intentionality.
This training explores the core competencies that set strong new managers apart from struggling ones. It walks participants through the emotional shift from individual contributor to leader-helping them understand how their behavior, tone, and decisions influence a team’s trust, morale, and performance. It highlights the realities new managers face, including navigating former peer relationships, establishing authority without force, communicating expectations clearly, and supporting a team through both simple tasks and sensitive conversations.
The heart of this training lies in the seven essential skills every new manager must master. These skills encompass self-awareness, communication, trustbuilding, delegation, feedback, accountability, and conflict resolution. Each skill represents a major part of leadership that determines whether a new manager earns credibility or struggles to maintain it. The training breaks down these concepts through relatable examples, realistic workplace scenarios, everyday pressures that overshadow new leaders, and moments where managers often feel stuck or unsure of what to do next.
This session goes far beyond theory. It focuses on real, day-to-day challenges like managing emotional reactions, addressing performance concerns early, navigating team disagreements, communicating instructions with clarity, and balancing empathy with expectations. It teaches new managers how to shift from doing the work themselves to guiding and supporting those who do the work. It helps them step into their new identity without losing confidence, compassion, or professionalism.
The goal of this topic is to ensure new managers walk away with a sense of clarity and empowerment. It prepares them to lead people with purpose and intention rather than guessing their way through the role or relying on trial and error. The training reinforces the truth that teams do not need perfect leaders-they need consistent, thoughtful, and emotionally grounded ones. By the end, new managers understand what their team needs from them, what their organization expects, and how to build a leadership foundation that will support them for years to come.
Why should you Attend:
Becoming a new manager is exciting, but overwhelming. Many people accept leadership roles because they want to grow or because their hard work was recognized. But the reality is this: most new managers receive a title before they receive the training. That is why so many first-time leaders struggle, feel isolated, or unintentionally damage relationships and culture. This webinar exists to prevent that.
This training is essential for anyone who wants to avoid the common pitfalls that quickly erode credibility:
- Inconsistent communication
- Unclear expectations
- Conflict avoidance
- Micromanagement
- Lack of follow-through
- Trying to be everyone’s friend
- Failing to set boundaries
- Reacting emotionally instead of responding professionally
If you are stepping into leadership-or you’ve been recently promoted-this training is your roadmap. It will help you understand what your team truly needs from you, what your leaders expect, and what behaviors will help you thrive instead of merely survive.
Reasons You Should Attend:
- Because Leadership Doesn’t Come With a Manual
- Because You Don’t Want to Learn Through Mistakes
- Because Your Team Deserves a Strong, Confident Leader
- Because the Transition from Peer to Leader Is Hard
- Because Leadership Requires Emotional Intelligence
- Because Leadership Is Not About Power-It’s About People
- Because You Want to Start Strong, Not Struggle Silently
Attending this session is not just an investment in your role-it is an investment in your future, your professional identity, and the people you have been entrusted to lead.
Areas Covered in the Session:
- Self-Awareness and Emotional Intelligence
- Communication Mastery
- Trust and Relationship Building
- Delegation and Empowerment
- Coaching and Feedback
- Performance Management and Accountability
- Conflict Resolution and Difficult Conversations
Who Will Benefit:
- Small Business Owners
- CEO's
- CFO
- Company President
- HR
- Leaders
- Managers
- Team Leaders
- Project Managers
- Department Heads
- Supervisors and anyone in Leadership Role
Instructor:
Carolyn D. Riggins Carolyn D. Riggins founded CDR Consulting Services, LLC, a consultancy firm focusing on helping businesses and organizations enhance their performance and leadership teams for success.
With Ms. Riggins' 35 years of experience in the financial industry working with businesses and 24 years of experience in management roles, her consultancy service provides invaluable insights and expertise to clients looking to improve their business and leadership capabilities.
CDR Consulting Services offers a range of services, including training, coaching, team development, and critical gap detection. Ms. Riggins works with CEOs, business leaders, and managers to identify areas of improvement within their organizations and provides customized solutions to address these areas. Her training and coaching programs are designed to help individuals and teams develop the necessary skills and knowledge to succeed in their roles.
Ms. Riggins' team development services focus on creating a culture of collaboration and communication within organizations. Through her team-building programs, she helps teams develop a shared vision, enhance their problem-solving abilities, and increase their productivity. Her critical gap detection services enable clients to identify and address gaps in their business performance and leadership teams, ensuring that their organizations are well-positioned for growth and success.
With CDR Consulting Services, clients can benefit from Ms. Riggins' extensive knowledge, experience, and expertise in the financial industry and leadership development. Her consultancy service provides customized solutions that help organizations build strong, successful leadership teams, and achieve their goals.