Job Title: Operations Manager
Job Location: PA
Responsible for overall financial success and growth of the North American practice management product
portfolio. Provides strategic direction and managerial oversight of the Vetstreet teams. Responsible for
growth and diversification according to the Company’s overall strategic direction. Defines long-term
strategic direction and monitors overall corporate results. Develops and executes business plans and
related budgets for core business and growth initiatives. Reviews performance against operating plans and
standards. Provides feedback to direct reports and corporate on interpretation of results and approves or
initiates changes in director of plans.
Responsible for the direction, management, and performance of the facility. Directly responsible for
managing sales, marketing, operations, development, product management, and divisional
accounting/financial functions. Develops and maintains relationships with key business partners, Global
Animal Health Team, and other key partners and/or acquisitions.
ROLES AND RESPONSIBILITIES:
To drive the vision, advance strategic objectives and execute tactical plans to achieve above market growth
in an entrepreneurial environment. This is a “hands-on” leadership role which will be responsible for the
staff and operations in the North American market.
To strategically direct the product development, and sales and operations of our North American Animal
Health Practice Solutions (NAAHPS) business to ensure continuous market share growth, and to build on
the commercial success of the current business models.
Establish and develop marketing and product portfolio strategy in conjunction with the Global AHPS team in
respect of new lines of revenue, product and offerings. To work with GAHPS in assessing potential new
solution partnerships and acquisition targets.
Develop strategy and maximize delivery and revenue opportunities for value added products.
To manage the operations and customer service groups, including support, new & existing site training,
upgrades and delivery of existing customer revenues.
To introduce reporting and innovation such that we can provide evidence of improvements to the customers
experience. Ensure customer satisfaction maintained to agreed levels. Action and resolve customer
complaints related to Installation/Training in a timely manner. Resolve other escalated customer
To drive revenues and seek efficiency such that we increase our financial performance.
To improve our ability to serve the North American Animal Health market through careful integration of key
functions and roles.
Plan and execute direction for internal system implementations such as Microsoft AX and Microsoft CRM.
Oversees IT security, compliance, and efficiency within internal IT systems (infrastructure, network,
phones, etc.). Coordinates with corporate and regional resources as needed.
Establish and monitor performance, mentor and develop team through establishment of specific and
achievable goals and priorities. Coordinate day to day efforts of general management, development of
strategy, execution of strategy, and act as a lead for joint efforts.
To work with our team to identify new ways to provide enhanced combined solution offerings aimed at
improving the performance of our customer’s practices.
Attend regional and national industry events and networking opportunities to maximize company exposure
and client relationship opportunities.
Enhances and/or develops, implements and enforces policies and procedures of the organization that will
improve the overall operation and effectiveness of the division.
Minimum 10+ year’s products experience with at least 3-5 years in P&L management. Strong technical
acumen preferred. Requires strong managerial, financial, and operational analysis background and
experience. Excellent public speaking and motivational skills are a must. Bachelor’s degree in business,
sales, finance, or marketing are preferred.
Other Job Information
Salary Range: Up to $110K
Relocate: Relocation Assistance Available - Yes